This is a short, to the point post, and I am doing this, to get some peace of mind. When we shifted here, I had some of my things packed and sent here through air-cargo. I looked up online, and found a service, which handled international relocations, called India Relocation. There were no big things, like furniture or white goods, but stuff like curios, toys, some bedding, clothes, which I needed to ship, because they went way beyond my airline baggage limit. The things arrived here in shambles. Lots of things were missing, and of the rest, many were broken and terribly damaged. The services for transport were provided by TNT, and so you know very well what I have to say about them.
I called up TNT, and lodged a complaint on the 24th of Dec 2009. Nothing has happened so far. They say they will forward claim forms to the person who booked it from India, namely a Mr. Sandeep Sharma from India Relocation. When I follow it up with Mr. Sharma, he says he is working towards getting the forms, though I doubt that, since he has pretty much no concrete thing to show. he says he will forward me his communication ie the chain of mails, with TNT/DTDC, but has not forwarded a single thing to me so far. Also I cannot be sure where the things went missing, since so so many people were involved, did India relocation keep some of it for themselves or is it TNT to blame. But each time I think of all the wonderful things that I have lost, I feel so enraged. And yet I wonder if pestering or following up, really matters, because I cannot be sure it is being followed up from the other end. I think, now, I want to forget about the whole episode and give up the whole thing, because I don't think I can get any concrete results here. Its been a big loss, because I have paid for transportation of things, which were never actually sent, paid for packing, which was not done, things had just been randomly dumped in the boxes which were finally shipped, while they were packed really well under my supervision back in India, and hence finally have reached here broken and damaged. But I don't see a point in being upset about it, and just making my own blood boil. The worst is they have damaged and taken away things that were brand new, besides this gorgeous wall hanging my grandmother had made for me. My heart cannot stop bleeding for it.
Does anyone here think, there is a point in pursuing it, because if the things have been removed before being handed over to TNT, what is left for me to find. And anyone looking to relocate and transport their good, STAY AWAY FROM INDIA RELOCATION and TNT. Absolutely worthless service and reliability. Just a total waste of money. I am really counting on you guys to help me out here, to decide about whether to do anything about this or not. I am just swaying between two extremes right now, not sure about what to do. If you are reading this, please, do leave a comment with atleast a 'yes' - follow it up, or a 'no' here to help me decide. And for all those who say fight for this, please show me a way!!!
PS - Based on the first few comments. I have followed it up, lodged a complaint, followed it up with the India Relocation guys, called up TNT here a no. of times. But as such I cannot do anything hands on. So do you think the follow up will bear results? I have done the start up/follow up. Tell me if you think there is else I can concretely do.